Process
How it works.
Four stages, from the first message to the finished work in your hands.
Inquiry
What do I send?
You send the inquiry. I reply within two business days.
You bring
- What the business is, and what it does.
- What you need help with.
- Your name and your email.
Side Note does
- Reads what you send and replies.
What happens next
- Sending an inquiry starts a conversation, nothing more.
Fit conversation
Is it a fit?
If it looks like a fit, you and I have a short conversation about the business.
You bring
- The business, and what you want to fix or build.
Side Note does
- Talks through what you need and whether Side Note is the right fit. If something you already have can do the job, I’ll say so.
What happens next
- If it is a fit, you get a written quote.
- If it isn’t a fit, you get a straight answer and, where possible, a pointer to someone who can help.
Written quote
What will I know before I decide?
You get a written quote, with what’s included.
You bring
- Your questions, and your agreement when the quote is right.
Side Note does
- Writes down what’s included, what you supply, any outside costs, and the price.
- Sets out the timeline and payment schedule.
What happens next
- Agreeing the quote is the step before any work begins.
Agreed work
What happens once I agree?
Work starts after the quote is agreed.
You bring
- The material the quote lists, such as your copy, photos or logo.
- One person who can approve the work.
Side Note does
- The work in the quote, with the rounds of changes it names.
- At the end, I show you what you are getting and how to use it.
What happens next
- A website launches on your domain, and Care can look after it afterward if you want that.
- After launch, additional work is quoted by project.
What a written quote looks like
A quote lists what’s included, what you supply, what’s separate and the price. This example uses the Custom Website. It isn’t a real client’s quote; yours is written for your project.
Example quote, not a real client
Project outline
Work & payment
Example:
Custom Website, eight pages
- What’s included
- The agreed pages, designed for phones, tablets and desktops
- Editing and organizing the material you supply
- Set up so Google can find your pages, with no promises about where you rank
- One contact form: you’re told about each message, the sender sees an on-screen confirmation, and junk is filtered out
- A check that your Google listing is correct and links to the site
- Two rounds of changes
- Connecting your web address, checking everything at launch, and showing you how it all works
- For 30 days after launch, anything that doesn’t work as agreed is fixed at no charge
- Cost
$3,500paid upfront
or $350 / month12 payments · $4,200 in all
- What you supply
- You supply the facts, draft text or bullet points, your logo and your photos.
- What’s separate
- Linking to a booking or ordering tool you already use is fine. Building online booking, ordering or a shop is separate work, quoted before anything is built.
- Hosting
- Included while your website payments are current or a Care plan is active. Otherwise the site moves to your own hosting account, with one free transfer, done with you.
- Timeline
- Set out here, for your project.
- Payment schedule
- Set out here, before any work begins.
- Next step
- Work starts after the quote is agreed.
What you can count on
- Clear pricesWebsite prices are published here, with the total if you pay monthly.
- Written agreementYou get a written quote before any work begins, and work starts only when you agree to it.
- After launchFor 30 days after launch, anything that doesn’t work as agreed is fixed at no charge.
- Project timingA website is planned to take about 10 days once I have your text, photos and access.
- Your ownershipYour domain, accounts and content are yours from the start, and the website is yours once it is paid for.
Start with an inquiry.
A few sentences about your business is enough.